Hälsa – Support Documentation

Welcome to the official support page for Hälsa, your all-in-one health and wellness companion for iPhone. Hälsa integrates seamlessly with Apple HealthKit to provide real-time health tracking, AI-powered insights, and personalised wellness guidance.

This support document includes feature overviews, setup instructions, frequently asked questions, troubleshooting steps, and contact information.

Overview

Hälsa is designed to centralize your health data and provide meaningful, personalised insights through a secure and intuitive interface. Whether you're monitoring your daily activity or storing medical records, Hälsa makes health management intelligent and accessible.

Features

Health Data Management

Synchronizes with Apple HealthKit to track steps, sleep, heart rate, blood pressure, and more.
Provides interactive charts by day, week, month, and year.
Supports manual data entry when wearables are not available.

Medical Records & Reports

Upload and securely store prescriptions, lab reports, and medical documents.
Import data from Sweden’s 1177 platform via CSV files.
Search, filter, and retrieve your documents on demand.

Vaccination Tracking

Log vaccination details including type, date, and upcoming doses.
Set reminders for future vaccinations.
Access your full vaccination history in one place.

AI Assistant & Health Insights

Receive personalised suggestions based on your health trends.
Automatically detect patterns such as irregular activity or poor sleep.
Future support for native language queries to enhance accessibility.

Personalisation Options

Supports light mode, dark mode, or system theme preferences.
Customise your health profile, including medical history and wellness goals.
Track mood, energy levels, and stress through profile tools.

Action Page & Smart Notifications

Receive alerts for abnormal activity, sleep drops, or unusual vitals.
Get intelligent nudges to take breaks, stretch, or rest.
The system learns user habits to provide better, smarter prompts over time.

Security & Privacy

Secure sign-in via BankID or OTP authentication.
All health data is encrypted in transit and at rest.
Users have full control over their data — no sharing or selling of personal information.

Frequently Asked Questions

How does Hälsa collect health data?

Hälsa uses Apple HealthKit APIs to collect data, with your permission. You may also enter data manually or upload external records.

What permissions are required?

Only the data you choose to share (e.g., steps, heart rate, sleep) is accessed. All permissions are optional and can be revoked at any time.

Is my data secure?

Yes. Hälsa encrypts your data at rest and during transmission using industry best practices.

Can I use Hälsa without Apple HealthKit?

Yes. You can still input data manually, upload documents, and track vaccinations without HealthKit integration.

Does Hälsa provide medical advice?

No. Hälsa provides AI-powered health insights, but it is not a replacement for professional medical advice.

Troubleshooting

Sync Issues

Ensure HealthKit permissions are enabled in iOS settings.
Restart the Hälsa app and reopen Apple Health.

Login Problems

Verify your BankID or OTP credentials.
Ensure your device has a stable internet connection.

Missing Data

Re-sync your account via app settings.
Check that imported CSV files are correctly formatted and supported.

Contact Support

For further assistance, please contact our support team.

Email: info@mymedicaldata.se

Availability: Monday to Friday, 09:00–18:00 CET

Typical Response Time: Within 48 hours

Disclaimer

Hälsa is a digital wellness application and is not a certified medical device. The app does not diagnose, treat, or prevent any health conditions. Always consult a licensed medical professional for health-related decisions.